Frequently Asked Questions

Everything you need to know about ApeSurvival gear and orders.

What is the standard shipping time for my order?

Most orders are processed within 1-2 business days. Standard shipping typically takes 5-7 business days for domestic delivery, while international shipping may take 10-15 business days.

How do I return an item that doesn't fit?

We offer a 30-day hassle-free return policy. Simply contact our support team to receive a return authorization and shipping instructions for your unworn items.

Are your materials sustainably sourced?

Yes, ApeSurvival is committed to quality and ethics. Our apparel uses premium, durable fabrics designed to withstand heavy use while minimizing environmental impact.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.

How can I track my package?

Once your order ships, you will receive an email containing a tracking number and a link to our tracking portal to monitor your delivery in real-time.

Do you offer a warranty on your gear?

We provide a 6-month manufacturer warranty on all apparel and accessories against defects in materials or workmanship.